NATALIE STONE: PRESIDENT, HILL AND STONE INSURANCE AGENCY, INC.

As the fourth-generation owner of an insurance agency that’s more than a century old, Natalie Stone combines traditional values with innovative approaches to protect what matters most to her clients. “At Hill & Stone, we pride ourselves on prompt, professional service, holding ourselves accountable to be a reliable partner who prioritizes our clients’ needs and inquiries,” says Stone, who holds an MBA from the University of Chicago Booth School of Business. “As a family-owned agency with over 110 years of history, we have the privilege of trusted relationships with the insurance companies, which allows us to serve as strong advocates for our clients during a claim. Our team pushes to ensure our clients get the best possible guidance and resolution following any loss. Importantly, we offer ongoing risk management counsel for our clients to avoid a problem before it happens.”

Stone’s warm personality and extensive industry knowledge allow her to simplify the insurance experience, providing holistic counsel on asset preservation and risk management. She’s seen significant consolidation in the industry during her career, with many agencies being acquired by larger corporations. “This often comes at the expense of personalized service, leaving clients feeling like just another policy number,” adds Stone, who is also a designated Certified Insurance Counselor (CIC) and holds a Management Liability Insurance Specialist (MLIS) designation.

“We’ve taken a different path. We believe excellent customer service is our most valuable asset. By remaining independent, we ensure that every client receives personalized attention, tailored solutions, and proactive support.” With access to a wide range of top-tier insurance companies, Hill & Stone combines national capabilities with the care and dedication of a family business, standing apart in a marketplace increasingly driven by impersonal transactions or agencies too small to offer a true range of options.

“For me, trust begins with transparency,” she says. “In an industry often met with skepticism, we prioritize clear and open communication.” This includes offering competitive reviews to ensure her clients always have the most suitable coverage at the best value. “Equally important is availability,” Stone continues. “Insurance is a resource we all hope to never need, but when a loss occurs, supporting clients through recovery is the most fulfilling aspect of our work. Being present for our clients when they need us is a commitment we uphold every day.”

For more information, visit hillandstone.com/about/natalie-stone.