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Ann Marie Scheidler

RYAN’S ANGELS

Ten years ago, Ben and Elizabeth O’Connor welcomed their first baby into the world—a little boy named Ryan.

“I had a pretty uneventful pregnancy, no testing that signaled any issues,” recalls O’Connor. “Our beautiful little boy was born on December 9, 2014. He passed all of his tests at the hospital, and they sent us on our way.”

But once at home, Ryan couldn’t eat. He cried all of the time because he was so hungry. The O’Connors didn’t sleep for days.

“We were literally feeding Ryan like a baby bird through a syringe,” O’Connor says. “After six weeks of this, they finally did a surgery to open up his airway that helped him eat, and things started to improve.”

But while they were relieved to overcome this hurdle, the O’Connors noticed that Ryan was still missing several developmental milestones.

60 Fb2024 12 062 Ben And Elizabeth O'connor With Ryan, Jay, And Patty
Ben and Elizabeth O’Connor with Ryan, Jay, and Patty

“His delays were becoming more obvious, so we began early intervention,” she says. “Our physical therapist eventually recommended we see a neurologist. I remember being so offended because I thought Ryan was working so hard and making such great progress. But she was spot on. About a month after she suggested this, Ryan had his first seizure. Even after that, we thought it was just a febrile seizure, something that’s pretty common in children. But then he had a second one and a third one, and then an EEG test showed a brain wave pattern that was very typical of children with Angelman syndrome.”

Angelman syndrome (AS) is a rare neurogenetic disorder that is estimated to affect one in 15,000 people or approximately 500,000 individuals worldwide. People living with AS have a genetic difference on chromosome Ryan and others living with AS do not produce any or remotely enough of something called UBE3A—a protein involved in brain functioning that helps us walk, talk, and perform many other everyday tasks. Symptoms of AS include significant developmental delay, balance issues, motor impairments, debilitating seizures and disruptive sleep. Many with AS do not walk, and most cannot speak.

Ryan was officially diagnosed with Angelman syndrome on July 1, 2016.

“When the neurologist gave us the diagnosis, he told us that Ryan would likely never walk, never talk, or ever live an independent life,” O’Connor says. “And just like that our entire life changed in an instant. We were immediately flooded with all the things ‘Ryan would never do.’ But our family and friends embraced us wholeheartily and reminded us that they would be by our side as we walked this journey one day at a time.”

The O’Connors immediately sought support from the Angelman syndrome community and soon found an organization called FAST—the Foundation for Angelman Syndrome Therapeutics. FAST was started in 2008 by a group of passionate parents relentless in seeking therapeutics for their children living with AS. Sixteen years later, FAST has raised and invested over $50 million in Angelman syndrome research, has outlined a clear Roadmap to a Cure, and now has a paid staff of 16—including as of a year ago Elizabeth—who works as a fundraiser helping to raise critical funds in support of research to cure AS.

60 Fb2024 12 063 Team Ryan (with A Cutout Of The Team Captain) At The Paddle For A Purpose Fundraiser In 2023
Team Ryan (with a cutout of the team captain) at the Paddle for a Purpose Fundraiser in 2023

“I have been in fundraising my whole career,” O’Connor says. “But this job has been the most fulfilling of my life. Not only do I get to work in honor of Ryan every day, but I have also had the privilege of meeting so many inspiring AS families from around the world doing whatever they can to support FAST’s mission of curing AS.

“Dr. Art Beaudet, a longtime AS researcher responsible for identifying the single gene causing all the problems for individuals living with AS gave our community so much hope when he said, ‘Of all the childhood genetic neurologic disorders of the brain, AS may be the single best candidate for developing a definitive treatment.’ So, to be honest, my dream is to be out of a job as quickly as possible, because that would mean the mission has been accomplished.”

60 Fb2024 12 064 Ben And Ryan O'connor
Ben and Ryan O’Connor

“FAST is proving that better days are possible for Ryan and all who live with AS,” O’Connor says. There are currently 20 therapeutics in the drug development pipeline for AS, 14 of which have been funded by FAST science grants, with four therapeutics currently in clinical trials—one of which is happening at RUSH (University Medical Center) in Chicago.

“A treatment for Angelman syndrome will have a tremendous impact on society at large. The gene that causes Angelman syndrome has been linked to several other diseases and genetic disorders involving learning and memory. The work FAST researchers are doing may be the gateway to life-changing therapies for other disorders, including more common neurological disorders like ALS and Alzheimer’s disease.”

“FAST has inspired us to dream big for Ryan and I’m grateful to be able to use my gifts and talents to ensure better days are coming for Ryan and all who live with Angelman syndrome.”

Ryan has two younger siblings, 7-year-old Patty and 3-year-old Jay.

“Ryan is always watching and learning from Patty and Jay—and they are constantly learning important lessons from Ryan too,” she says. “Patty and Jay are empathetic and compassionate. They have learned to be resilient, flexible and understanding of people’s differences, too. Our days rarely go as planned, but they have proven how capable they are to embracing the unpredictable and we are so grateful for that. Ever since Patty could talk, she would say, ‘This is my brother Ryan. He has Angelman syndrome. He can’t talk, but he understands you.’”

60 Fb2024 12 065 The O'connors Awaiting The 4th Of July Parade
The O’Connors awaiting the 4th of July Parade earlier this year

Ryan is turning 10 this month and is in third grade at Lake Bluff Elementary School.

“He’s in a general education classroom with a one-on-one aid,” O’Connor says. “They call him the mayor over there because he is always waving at everyone, and everyone knows him. The kids are really kind to him. I’m incredibly grateful to the team at LBES who recognize all of Ryan’s abilities and not just his disability. They respect his opinions, and honor his feelings, and know that just like other kids, Ryan is entitled to good days and bad ones. They, along with his entire team of therapists, are the MVPs of Team Ryan and we could not be more grateful for their goodness.”

O’Connor is so proud of how her family is navigating Ryan’s journey and beyond thankful for the family and friends who support them.

“Ben and I have learned that the grief around this diagnosis isn’t a linear path,” she says. “We’ll feel like ‘we’ve got this,’ and then something sets us back. We know Ryan challenges our entire family to be our best selves. Some days that task is harder than others. But our goal is to stay present and keep the faith. And being in this community, surrounded by so much kindness and support gives us the fuel to keep going. Ryan is known, loved and accepted here and we couldn’t ask for anything more.”

For more information about Angelman’s syndrome or to donate to further FAST’s ground-breaking research, visit cureangelman.org/donate.

SWEET CELEBRATION

Mary Greub may never have chosen to be the owner of Gerhard’s Elegant Desserts, but she is abundantly grateful that such a life chose her.

Mary, with her larger-than-life personality, can-do attitude, and knack for making everyone feel like she’s your friend is the woman behind the pastry shop that carriers her former husband’s name. Thirty years ago, she and Gerhard came to Lake Forest when they heard a pastry shop near Market Square was for sale.

“Gerhard was the executive pastry chef with the Four Seasons Chicago at the time,” Mary says. “He was helping them launch properties all over the world, but he was ready to move on. The couple selling the pastry shop had owned it for 20 years. And it had been a pastry shop for 40 years before them. When we first got here, we had big plans to blow out the walls and change things up, but we realized that this town likes things the way they are.”

For three decades (Gerhard’s Elegant Desserts celebrated its 30th anniversary in August), Gerhard’s has provided its customers with elegant desserts and pastry items made from scratch in the European style of fresh, natural, quality ingredients.

“Gerhard is and always has been a purist,” Mary says of the French Swiss flavor of her shop. “We don’t really change things. Gerhard wants things to remain how they originally were. We aren’t trendy. We stay true to how pastry is. The menu may have evolved over the years, but our commitment to quality ingredients and real flavors has stayed the same. That is wonderful for the business.”

Chef Sandy Sofere has been the pastry chef at Gerhard’s for the last 25 years, as the shop’s namesake now lives on the other side of the globe. Gerhard, however, does make regular visits back to the shop over the summer months and at Christmas. While their dark chocolate mousse cake remains an all-time best seller, Gerhard’s customers look forward to December when the custom gingerbread houses, bûche de noël, and signature chestnut dessert return for the holidays.

64 Fb2024 12 040 Catherine And Mary Greub With Chef Sandy Sofere At Gerhard's Elegant Desserts
Catherine and Mary Greub with Chef Sandy Sofere at Gerhard’s Elegant Desserts

“There was a time when Gerhard was home and he saw some spinach pie and baklava in the cases and asked me what that was about,” Mary says with a laugh. “I had to remind him that I am Greek and every now and then some of my culture will be represented, too.”

Catherine Greub, Gerhard and Mary’s daughter, has never known a life without the shop. Now a consultant living in Nashville, she has many special memories of growing up at Gerhard’s.

“I’ve had bosses ask me before how I know so much about business,” she says. “It all makes sense when I tell them my parents had a small business. Even before I could work on the floor, I was helping—or playing—in the back. I wouldn’t trade those experiences for anything. I’ve known some of the employees my whole life.”

Mary manages a mighty team of 14 at Gerhard’s. She prides herself on having so many long-time employees.

“I know that people think I can be tough,” she says. “But our customers have come to expect a certain high standard from us, and I never want to disappoint them. One of my former employees who worked here when she was in high school now comes by the shop with her own little ones. She tells me that some day she wants them to work here and learn from the best. That means a lot to me.”

But it’s Mary’s customers who truly have her heart. She greets nearly every person who walks through her shop door by name.

“I’m so grateful to own a business in this town,” she says. “It’s such a beautiful town with such beautiful people—such kind and loving people. How did I end up being here? How did this happen to me? People ask me all of the time if I think about retiring. But this is my social life. I’m so happy to come to the shop. Gratitude doesn’t begin to express how truly blessed I feel.”

Gerhard’s Elegant Desserts is located at 720 N. Western Avenue, 1820 in Lake Forest. For more information, call 847-234-0023 or visit gerhardsdesserts.com.

TIMING IS EVERYTHING

“If you are hearing a repeating internal ping that’s telling you to do something, you should do it,” says MaryLiz Lehman, founder and CEO of GoodPix, a technology platform for the styling community. “My only regret is that sometimes I didn’t act on these pings sooner.”

Lehman’s storied career in the digital space began just as the business world was becoming comfortable with the words “internet” and “intranet.” After years of consulting Fortune 100 clients on their digital transformation and then completing her MBA at Northwestern University’s Kellogg School of Management, Lehman surprisingly opened a brick-and-mortar boutique, Perchance.

“I believe there’s magic and power in physical retail,” she says, “mostly because of the relationships. When you know a customer, you’re better able to curate for them because they can share things they can’t when purchasing online. We thought of our retail as a service, and we differentiated ourselves with our curation, offering brands like Veronica Beard, Mackage, and Loeffler Randall before they were household names.”

Sr2024 11 129 Maryliz Lehman Wearing Veronica Beard Jacket, Tank, And Skirt, Neiman Marcus Northbrook
Lehman wearing Veronica Beard jacket, tank, and skirt, Neiman Marcus Northbrook

Perchance quickly became a go-to in Chicago’s Southport Corridor, so much so that Lehman expanded the brand to include e-commerce, a separate children’s store, and a second location in the Gold Coast. However, when a pipe burst during the 2014 polar vortex and dumped 30 floors worth of water into Perchance’s Gold Coast store, Lehman was forced to pivot.

“Eighty percent of our sales at Perchance had come from the top 20 percent of our clients who valued our relationship-based ‘clienteling.’ In fact, we had never even met our top client because she lived in Canada. She could have shopped anywhere but she loved our honest and personalized recommendations that we delivered using PowerPoint, email, and phone calls. I had always wished I could blend the best of online and the best of offline. When we had to close the store, it gave me the time to build out this software for retailers.”

So, Lehman joined 1871—Chicago’s tech innovation hub—and she learned how to code.

“We then launched Pixavo, an all-in-one mobile commerce platform for relationship-based sales teams, and within a few months, we had several New York-based brands and their 1,500 sellers on-boarded. But timing is everything when it comes to successful launches,” she says. “We realized that while the salespeople loved and wanted the technology, their CEOs weren’t quite ready for this—we were a couple of years too soon. Ultimately, Pixavo evolved into GoodPix, which I launched in, of all times, March 2020.”

Sr2024 11 128 Shop Goodedit Mockup
GoodEdit website

“GoodPix is a subscription-based software that powers hundreds of the top stylists and styling groups around the world to style outfits and make recommendations to their clients. It’s also a way for stylists to make a commission from partner retailers,” Lehman explains.

While there are competitive software platforms that offer a similar service, GoodPix is the only one that allows a stylist to keep their client on the stylist’s website.

“Our competitors let stylists link to a product, but the link then takes the user away from the stylist’s site,” Lehman explains. “GoodPix keeps the customer on our client’s site. We’re the only one who does that.”

This month, Lehman is unveiling GoodEdit, a sister product to GoodPix that will be consumer-driven. “With GoodEdit, anyone can come directly to the site,” says Lehman. “GoodEdit will be a place for consumers to get styled and wardrobed through our stylists. They can get a wardrobe strategy, their colors done, and their closet digitized.”

“My retail experience taught me that people want curation,” Lehman observes. “They’re overwhelmed with all the choices they have. By making personalized recommendations that clients can trust, GoodEdit will help clients develop a wardrobe strategy based on body types, lifestyle, and personal style to find pieces that really work. The future of retail is to be more personalized, and service-based. It needs to be laser-focused on the customer and powered by an expert, not an algorithm or influencers who may not reflect that particular client’s needs. Consumers today don’t want as many things—they want what they have to be great quality and that can be used in multiple ways.”

82 Sr2024 11 057 Maryliz Lehman Wearing Simkhai Dress, Neiman Marcus Northbrook
MaryLiz Lehman, wearing SIMKHAI dress, Neiman Marcus Northbrook

As an entrepreneur, Lehman can’t help but ask what’s next. Today, sitting in her sun-lit home office overlooking a landscape beginning to take on fall’s hues, she admits that it’s hard to turn off her mind.

“It’s just sort of who I am,” Lehman says. “My mind never stops moving or imagining or thinking about how I can make things better. That’s the challenge. Having clarity and actually deciding on what’s next is the hard part. I thrive on building and helping other businesses scale and create extraordinary client experiences— that’s the part I love most.”

To learn more about GoodPix, visit goodpix.co. To learn more about GoodEdit, visit goodedit.co.

LET THERE BE LIGHT

In 2009, Nancy Economou was visiting the Philippines when she encountered a young girl whose face was burned and scarred from an accident with a kerosene lamp. “I was watching her mother put toothpaste on her wounds when I asked how the burn happened,” Economou says. “I learned that these types of injuries were common because families were using candles and kerosene to light their homes. Families were completely dependent on highly flammable kerosene because, without it, they had no light.”

When Economou returned to her Chicago-area home, she felt compelled to do something. Her goal was to develop a safe, sustainable lighting source for those living in extreme poverty without basic access to electricity. “As a mother [to five boys], I couldn’t imagine what it would be like to raise my children in the dark. And then to have to continually risk and/or relive the trauma of having your child burned because you need to have kerosene in your home to survive.”

92 Sr2024 11 160 123a7200
Here and on opposite page: Economou delivering Watts of Love solar-powered lights.

With LED technology just emerging at the time, Economou’s options for light were limited. But with patience and perseverance, she was able to develop a user-friendly, solar-powered lamp that could be used in any environment. She raised money to purchase 1,000 lights and returned to the same village where she had first met the little girl with the burned face.

“The community was very rural—it’s like traveling back in time 200 years,” she recalls. “Twenty thousand people living in thatched homes with thin roofs and kerosene lamps. I wanted everyone who wanted a light to be able to have one. But all the lamps, except for the three I had brought on the plane, got held up in customs.”

92 Sr2024 11 161 123a9533

This didn’t hold Economou back from what she traveled to the Philippines to do. She went to a village and tried to give a lamp to an elderly woman. The woman initially refused it, saying she didn’t feel worthy of such a gift. After Economou insisted that she take it, the woman shared that the light made her feel seen, loved, and valued.

“The next light went to a mother of seven,” Economou says. “I visited the following day to see how they did with the light. The mother said her children had a hard time going to sleep because they were so excited. Once they were settled, the mother stayed up and made 1,000 bamboo barbecue sticks that she could sell. She instinctively became an entrepreneur because of the light. And now she had both savings from not needing to buy kerosene and a new source of income from selling the sticks.”

This family’s story, as well as countless others, showed Economou the connection between having light and having hope. “We realized quickly that if we were going to make a transformational change in the lives of the poorest people, we needed to start within the home.” Eventually, the remaining lights were released from customs and distributed as Economou had hoped. The experience inspired Economou to form Watts of Love—a global nonprofit with a mission to end generational poverty by providing families and individuals with a solar light. Each gifted light is also accompanied by financial education that teaches saving, earning, and investing—no small task when most of these families were living on 90 cents a day.

92 Sr2024 11 162 L1090949
Watts of Love community meeting teaching how to use the lights and learning about saving, earning, and investing.

“We work with local leadership to gather an entire community,” she says. “We hang a banner with a picture of our light that invites people to come and see us. Everything we do is a teaching opportunity. The box the light comes in doubles as a bank, and we show the people that if they save their kerosene money in their box, at the end of seven days, they have enough money to buy a small chicken. Then in another seven days, you repeat that process. Someday, they can take 10 chickens and buy a goat. Or a pig. And, with more light after the sun goes down, recipients can do more—study, cook, craft. This is the beginning of entrepreneurship. There are so many possibilities.”

The data proves that Watts of Love’s approach works. Even among families who may no longer have the light they were originally given, 80 percent of them are still saving.

92 Sr2024 11 164 Mama With Kids
A family with a Watts of Love solar-powered light

“It’s a privilege and an honor to be welcomed into these communities,” Economou reflects. “We want them to know that we are interested in their success, and we believe that they can do it. When I see the generational impact we’re having, I can’t unsee it. I can’t unknow that we have a solution that is actually working.”

Now, Economou hopes to upscale the work of Watts of Love.

“I want to move the needle on a grand scale,” she explains. “I looked at a map of the whole world and identified areas with high kerosene consumption. I determined that we need to get to Malawi, one of the least electrified and poorest countries in the world. Education is low, and it is the youngest nation in the world with more people under the age of 25 than anywhere else. I need good partners to get this done—ones with a mind like General Patton and a heart like Mother Teresa. That’s who we need.”

92 Sr2024 11 163 Untitled 61

Economou is tireless in her goal of bringing light to those living in darkness and encourages others to be part of the solution. She’s a firm believer that if she could take on something like this, anyone can.

“Just get involved,” she says humbly. “See a problem and find a way to help.”

To learn more or to make a donation to Watts of Love, visit wattsoflove.org.

COMING BACK TO HER ROOTS

Don’t tell Dr. Maggie Grothe that there’s something she can’t do. With a sweet disposition, belief in herself, and the support of her family— she will prove you wrong.

“It’s pretty common for doctors and dentists to buy a practice when they are looking to start their own,” Grothe says. “That was originally my plan. But after coming so close to buying a practice and having that deal fall through at the last minute, I decided to build my own. I was tired of being dependent on someone else. I have to give credit to my husband, Ben, who believed I could do this before I did. He’s been an incredible support since the very beginning.”

The nice thing about hanging your own shingle is that you get to set the tone. You get to make the rules. And Dr. Grothe is taking a fresh approach with her office that will open in downtown Algonquin in December.

40 Bc2024 11 005 A Young Grothe Playing With Barrington Area Soccer
A young Grothe playing with Barrington Area Soccer

Although Dr. Grothe once entertained the idea of becoming a country singer and song writer, a human physiology class her senior year at Barrington High School changed all of that.

“Ever since that class where I learned the complexities of the human body and how everything has to work together in order for us to live, I knew that I had to be a part of it. Between my freshman and sophomore year in college at the University of Iowa, I shadowed a few practices and just fell in love with dentistry,” she says. “I loved the manual aspect of it. With dentistry, if there is a problem, you literally take it out with your hands. One of my foundations for my practice is holistic dentistry—I will try find the root cause for any issues. The amount that the mouth can tell you is really unbelievable. It can show signs of early stages of diabetes or heart disease or where there might be nutritional deficiencies. In dental school I remember one of my professors saying that you need to be like a detective and that’s really how I approach my work. It’s a lot of fun being a dentist.”

40 Bc2024 11 006 Grothe At Her Barrington High School Graduation With Her Siblings.
Grothe at her Barrington High School graduation with her siblings.

Dr. Grothe’s comprehensive practice will be for all members of your family, from the first dental appointments your children will have to any cosmetic dentistry you may want in your adult years. She describes herself as “super meticulous” and looks forward to having systems in place that will allow her to best care for her patients. When Dr. Grothe decided to open her own practice, she and her husband (who works in administration at the Cleveland Clinic and will help Dr. Grothe with some business development aspects of the practice) developed seven foundational values for Root Dental:

  • Transparency: patient care based on honesty and open communication
  • Professionalism: conducting oneself with appropriate attire, language, and conversation
  • Respect: recognizing and valuing the inherent dignity and autonomy of patients and team members and treating them in a manner that fosters kindness and consideration
  • Growth: staying up to date with current dental techniques, patient needs, and practice management
  • Quality: holding ourselves to the highest standard of care with quality materials and best practices
  • Compassion: treating patients with kindness and empathy
  • Fun: fostering an environment in which joy and creativity thrive—making this a place where patients want to visit, employees want to work, and laughter is encouraged
40 Bc2024 11 008 Grothe With Her Husband And Children.
Grothe with her husband, Ben, and children.

“What will really separate my practice from others is the personal approach, I take the time to figure out what a patient wants and needs,” Dr. Grothe says. “Our approach is comprehensive—seeing the mouth as part of a whole system, not just a separate entity, and treating the root cause, not just the symptoms. As for the holistic aspect, I try to harness the power of the body through nutrition and lifestyle and focus on prevention instead of jumping to pharmaceuticals or surgery in order to heal it.”

Dr. Grothe and her husband have joined four chambers of commerce and have agreed to sponsor a number of fall events to spread the word that their new office will be opening soon. Dr. Grothe is chairing the health and wellness committee for the Barrington Junior Women’s Club, a committee that she started herself last year. She has also leaned into the importance of being savvy on social media and has an informative and vibrant Instagram page @gorootdental that she hopes future patients will give a follow.

40 Bc2024 11 007 Root Dental
Root Dental

Located just 12 minutes from downtown Barrington, Dr. Grothe looks forward to hosting patients in her office. “I have such a strong connection to this community, even more so now that we’re raising our two little girls, Evelyn (age 2) and Whitney (9 months), here. I’m committed to giving back to this place that has been so good to me.”

To learn more about Root Dental or to book an appointment, visit rootdental.net.

CHARTING THE NEXT CHAPTER

Lauren Peters has always dreamed of owning a shop. A few years ago, the Lake Forest mother of three decided to get serious about it.

“When our girls were in a good place, school-wise, and owning a store seemed like a real possibility, my husband and I agreed that I go back into working retail to get a better understanding of the buying, selling and back-office processes,” she says. “So, I went to Lillie [Milovanovic] and asked if I could work with her because she does it all. She knows how every aspect of her business runs because she has perfected it over 30 years.”

Milovanovic came to Lake Forest in 1990 with the idea of opening a women’s clothing store. She bought the building that once housed Hansen’s Children’s Store and transformed the space into Lillie Alexander Ltd., a go-to fashion retailer for the North Shore’s most discerning shoppers.

Fb2024 11 045 Ulla Johnson Trunk Show
Ulla Johnson Trunk Show

At one time, Lillie Alexander was considered a signature store for Lilly Pulitzer, a rare distinction for a store located in a part of the country where there are more cold days than not. Over the years, she’s had her finger on the pulse of up-and-coming designers, being one of the first on the North Shore to offer Veronica Beard, Ulla Johnson, and Nili Lotan.

“I have so much admiration for Lillie,” Peters says. “To think that she came to Lake Forest 35 years ago, opened a store, and ran it as owneroperator that whole time—the instincts, guts, and the discipline—is truly impressive.”

When Peters first moved to Lake Forest as a newly married graduate student, she was looking for a part-time job in retail—even then, the allure of working in fashion was strong. Because her mother was a frequent customer of Ellen Stirling’s, Peters stopped by The Lake Forest Shop to see if they might hire her.

Fb2024 11 047 Lauren Peters And Lillie Milovanovic (2)
Lillie Milovanovic and Lauren Peters

“I was so intimidated the first time I met Ellen,” Peters explains. “She asked me for my book, and I was like, my what? In those days, Ellen was looking for a salesperson who came in with a ‘book’ of clients. I was just starting out and didn’t have anything like that. But Ellen was very good to me. She told me to believe in the value of what I liked doing. She had a very kind and empowering tone and encouraged me to go and talk with Lillie.”

And that’s exactly what Peters did, which is where her story with Milovanovic begins.

“Working with Lillie was the best master class in retail I could take,” she says. “Long before I was serious about having my own store, Lillie taught me the importance of customer service. She said to always put the customer first, and she kept trying until she found something the customer liked. It made her so happy when she did!”

As Peters raised her three girls, she stayed close with Milovanovic— sometimes helping on the store floor when she could, and other times as a customer for her family and friends. Milovanovic was the natural choice for Peters to choose as a mentor when her husband encouraged her to get the experience she needed to someday successfully open a store of her own.

One Sunday afternoon, Peters was working at Lillie Alexander when Milovanovic stopped in unexpectedly on her day off.

“Lillie could tell I had been crying. My husband had just told me about the new job he had been offered that would move our family to Seattle. And Lillie said, ‘I thought you were going to take over my business someday’,” explains Peters, who recently signed papers for a partnership with Milovanovic that will ultimately put Peters at the helm of the boutique. “I’m not sure if that moment hadn’t happened if we would be where we are today.”

Fb2024 11 046 Lillie Milovanovic On A Buying Trip In Palm Beach. Shown Here With Lilly Pulitzer.
Lillie Milovanovic with Lilly Pulitzer in Palm Beach.

With Lillie now able to do the things she enjoys doing, Peters keeps the day-to-day operations running.

“Lillie’s clients can rest assured knowing that all of the things they love about Lillie Alexander will continue to be part of this special store,” she adds. Selling Lillie Alexander is not something Milovanovic has taken lightly or came easily.

“I love my customers and putting together looks that are perfect for them. I so enjoyed getting their photographs of how they wore something they purchased and hearing how many compliments they received,” says Milovanovic. “I also appreciate my close relationships with all of the brand reps. We worked together to pick the best items for our customers. I know Lauren will be successful if she continues to carry on this same philosophy. I know she will.”

Lillie Alexander Ltd. is located at 197 E Westminster Avenue in Lake Forest. for more information, call 847-295-8686.

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